Client:
Posti
Release Date:
3/2/2019
Link:
https://www.posti.com/

Posti

The Posti Flex service, powered by Bookit, allows parcel recipients to control the time and location of deliveries.

Last Mile Logistics Optimization

Prior to the use of intelligent, interactive messaging from Bookit, the Posti Flex service required personnel to individually call each parcel recipient to agree to a delivery time.  The service suffered from unanswered calls that resulted in added expense, paperwork, and failed deliveries. The use of our service has resulted in far fewer failed deliveries and high customer satisfaction.

A 90% Increase Customer Confirmed Deliveries

Features:

  • SMS Customer Outreach to Schedule Delivery Times
  • Data Analysis to Optimize Future Routes & Schedules
  • Predictive Customer Interactions
  • Customer Service Surveys

Customer Experience

Posti, the leading Finnish parcel delivery company, uses Click&Easy mobile technology to gather customer experience data in real-time at its 1,300 pick-up locations. Using our digital CX platform, Posti gained a view of its service level status throughout the entire country or down to the status of a single parcel for a single customer. The solution has turned the customers' mobile phones into remote control devices to manage all services related to parcel deliveries. For Posti, the solution has enabled a great customer experience, real-time responses to feedback, and a very efficient last mile.
Utilizing our software gained Posti a 30% increase In responses to customer surveys