TAlk to us
Clickandeasy commerce is about simplifying transactions and mission critical interactions with customers.Our technology enables you to reach customers, engage, and assist them in the moments that matter. It's a philosophy put into action by dozens of innovations in mobile messaging and cloud communications.

We offer fully custom solutions, fully integrated to your backend systems. We offer messaging solutions with best in class industry support so that you can focus on your core business. If you're looking to add core capabilities to your enterprise messaging platform such as conversational SMS, omni-channel session handling, or mobile payments and transaction capabilities we also offer technology licensing and knowledge transfer on per case basis.

Omni-channel comunications

It's more than just a message

Meet the mediator. Automate messaging transactions between business and consumers on any channel.

trust the numbers

Maximise your fleet with better loads plans.

A large grocery retailer pilot, our Optimiser plan reduced the number of vehicles required  to make daily drops at one of their terminals by 69%. The Optimiser loading plan resulted in fill rates of 98.5% compared to 79% with the original plan.

We can help you improve your loading plans. You can see for yourself with your own data. Let us show you!

Schedule a demo today

Customer Engagement Use Cases

Sales and Marketing

Operations

Service & Support

Text Message Marketing

Engage customers with timely offers that they can accept and even pay for by simply responding Y to an interactive text message.

Mobile Payments

Enable customers to securely verify transaction details and authorise payments remotely (and out-of-band) using our tokenised SMS payments.

Customer experience

Create timely and relevant mobile moments that proactively offer customers what they need when they need it. Goals: seamless user experience, better customer service, and more revenue.

Sales-Lead Alerts &
Lead Nurture

Jump on inbound leads instantly and ensure that no leads are dropped in the process.

Dispatch

Cost effective dispatch of field workers – drivers, doctors, emergency personnel, technicians.

Satisfaction surveys

Get detailed feedback from customers to improve service delivery or simply provide a net-promotor-score survey to get the customer's pulse.

Mobile omni-channel

Reaching the right people at the right time, whatever the channel.

Parcel delivery scheduling

Say goodbye to missed deliveries

Interactive security alerts

Protect customers with intelligent automation.

Offer upgrades
(upselling)

Engage customers with timely upgrade offers

Time critical transactions

Verify and authorize any transaction.

Appointment schedules and transactions

Verify and authorize any transaction

Core platform capabilities & features

Omni channel session handling

Customer's interact across an increasingly diverse array of channels. We help you track the state of interactions as they cross barriers from web, sms, live agents, email, apps.

Session continuatation

Please don't make your customers repeat themselves. You hate that. I hate that. Everyone hates that. We help you enable session continuation so that conversations, dialogues, transactions flow seamlessly from one channel to the other. No need to start from scratch.

Mobile payments

The customer is engaged, eager, and now it's time to pay. This is where most transactions drop. We help you make transactions happen naturally and seamlessly. The magic formula?  Our suite of technologies enable effortless authentication, intuitive messaging interactions, stateful dialogues, and tokenised payments.

Deep back-end integrations

We have two decades of experience integrating mobile interactions into mission-critical operations and workflows such as mobile check-in, interactive bank fraud alerts, interactive scheduling, critical service alerts, and more. It's not just about API's, it's about strategic integration with your business..

Auto-Scaling and Mass Sending SMS

Sending SMS across multiple countries across the globe and in mass quantities is hard. ClickandEasy's service is backed by Bookit Oy's seasoned ICT professionals. Our dedicated account support and ICT teams provides top notch service, backed by strong service-level-agreements to ensure your messages are sent and received.

Developer friendly APIs

Modern software needs to communicate with other applications.. That's why Optimiser includes dozens of modern API endpoints and pre-integrations.

A2P SMS Traffic Management

Our engineering team monitors global message flows and adapts international routes intelligently, resolving most issues proactively without your team needing to be involved.

Managed Number Pools

Sending SMS usually requires a pool of numbers, not one single number.  As business grows, number pool management can require a dedicated team. Or we handle all your numbers and manage the pool intelligently so that you can focus on your core business and not complex ICT engineering.

Anti-Spoofing

SMS messages are easy to fake. So when the transaction at stake has tangible value, how do you trust any communication is actually coming from your customer and not a fraudulent party? Well, the answer is complicated, but don’t worry, we have you covered with our proprietary security solutions! Contact us directly if you need to dive deeper into the anti-spoofing measures in place on our platform.

Masked-Sender

Keep numbers anonymous between buyers-and-sellers, or between drivers-and-riders, or between hosts-and-guests. By bridging communications through a mediator, you maintain full visibility of communications, provide better privacy and security, and prevent exchanges from going “off-channel”.

Single-letter Replies by SMS

Customers can pay by credit card by replying with a single letter. All without transmitting any sensitive account credentials and with security features such as account tokenisation and integrated two-factor-authentication.

10DLC

Using the new ten-digit long codes introduced by US carriers? That's great. We are big fans! In fact, we are the original pioneers in Finland for shunning shortcodes and instead extending the functions of 'normal' numbers for business messaging. We have nearly two decades of experience in this area.

CRM, ERP,  Call-Center Integration

Our plugins make integration to Dynamics or Salesforce easy. Our host of API's including XML and RESTful API's as well as host of pre-integrations make life easier for your development team. Need a new integration, we can assist there too.

Advanced Opt-out

Customers want and deserve the ability to opt-in or opt-out of which messages they will receive.. Our isms.fi interface gives you fine-tuned control over customer messaging so that you can better serve your customers.

Dedicated Ops team

Our dedicated ops teams knows SMS and closely monitors traffic to ensure optimal performance.

Intelligent messaging concatenation

Ensure that messages longer than 160 characters up to 1600 characters are split into parts and successfully reconstructed in the correct order upon delivery.

Geo-match destination

Ensure that messages longer than 160 characters up to 1600 characters are split into parts and successfully reconstructed in the correct order upon delivery.

Anonymized Messages / Mediated Proxy Numbers

Proxy numbers provide a bridge between sender and receiver to track and route dialogues between customers and employees so that privacy of both parties is maintained.

Choice of SMS messaging formats


Shortcodes, Loncodes, Ten Digit Originator Codes (10DLC)— our solutions work in any format you wish. Our team can explain the advantages of each and guide you through your choices.

Voice-to-text &
Text-voice-handoff

Often it's desirable to design interactions that use both voice and text into one seamless workflow. For example, a live agent handling a transaction that is then authenticated over text message.

Our strength is in developing highly-custom strategies and mobile communications implementations that are tailored to the operational workflows and back-end systems of each customer. Our messaging platform provides a rich feature set which enables your business to implement real-time communications while all the complex engineering has already been completed on our cloud service platform and those resources made available to your applications via APIs. While each custom solution is unique, the following list includes some of the core functionalities and features that are already pre-built into our messaging platform.

Industry-specific solutions
Real-time customer engagement solutions

Logistics

Easily integrate interactive mobile communications workflows into logistics operations and backend systems with our middleware. Improve data visibility with custom dashboards.

Rail Travel

Streamline and automate boarding pass delivery by automatically sending boarding passes to customers several hours prior to boarding.

Banking & Financial Services

Interactive alerts keep users in better control of their finances and reduce operational costs. Great use cases include interactive- fraud alerts, overdraft alerts, and out-of-band purchase verification with integrated 2FA.

Improved Last-Mile Delivery

Engage customers for better coordination of time, place, and details for delivery and drastically reduce the total number of missed delivery attempts.

Air Travel

Streamlined mobile check-in and boarding-pass delivery eliminate long queues at the airport and create additional up-sell opportunities such as seat upgrade offers.

Ecommerce

From account security, through order delivery, through customer service and returns – our solutions offer improved operational efficiency and customer satisfaction.

Media and subscriptions

Make it easy for customers to renew subscriptions with 1-click order renewal.

Automotive

From car sharing, to car rental, to car sales. Check out our success cases!

Emergency & Mass-Notifications

Two-way, interactive text messaging improves mass communication capabilities during natural disasters and large-scale disruptions to service.

Pricing

Plus

All the essentials plus
driver-management tools.

Try free for 14 days
  • Starts at 500€ / month
  • First 10 vehicles included;
    59€ per additional vehicle / per month
  • Customisation workshop
  • Live support

           Enterprise           

Integration services
and custom development     

Talk to us
  • Full integration
  • Custom development

Essentials

    Everything you need to plan and dispatch optimal routes.

Try free for 14 days
  • Starts at 250€ / month
  • First 5 vehicles included;
    59€ per additional vehicle/ per month
Engage in the mobile moments that matter
Every good company is unique. Let's have a dialogue about how we can help you reach customers and how to translate positive customer engagement into cost savings and additional revenues.
Talk to a messaging expert
customer stories

what our customers are saying...

DHL
Feb 21, 2019

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Posti
Feb 21, 2019

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PostNord
Feb 21, 2019

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Optimiser is a product from ClickandEasy Inc. and parent company Bookit Ltd.