Cloud Communications -
Interactive SMS, Core Platform Features
Our strength is in developing highly-custom strategies and mobile communications implementations that are tailored to the operational workflows and back-end systems of each customer. Our messaging platform provides a rich feature set which enables your business to implement real-time communications while all the complex engineering has already been completed on our cloud service platform and those resources made available to your applications via APIs. While each custom solution is unique, the following list includes some of the core functionalities and features that are already pre-built into our messaging platform.
To maintain near-real time, contextually-driven conversation at a massive scale requires what IT professionals call ‘session management’ or ‘stateful sessions’. Conversational tracking is the backbone of Bookit’s platform, and covered by extensive patents on innovations and development breakthroughs. We have enabled interactive two-way mobile interactions since the early 2000's, ensuring high performance for mission-critical communications such as mobile check-in and boarding-pass operations (Finnair), construction safety (Skanska), emergency communications (Finnish Foreign Ministry), fraud alerts, payment verification, and remote mobile payments (European payment processor, Nets), parcel delivery scheduling (Posti), and media (Rovio / Angry Birds). Contextual aware conversations can be supported by fixed rules, dynamic rules, or machine-learning algorithms depending on your use case.
Omni-channel Customer Engagement
Conversations with customers should easily transition from one channel to another. Whether a customer is on the website, talking to an agent, or communicating by text, they expect the enterprise to have an updated view of them as a customer. Clickandeasy's proprietary solution from Bookit Oy enables seamless transition between SMS and other channels such as voice, web, and email.
Integrated Two-Factor Authentication (2FA)
ClickandEasy goes beyond the delivery of one-time-passcodes. Two-factor authentication is baked into every user interaction without any extra effort from the user. ClickandEasy's backend system is powered by Bookit Oy uses their patented Dynamic Dialogue Matrix technology to assign unique transaction identifiers to every 'round-trip' message and reply.
Auto-Scaling and Mass Sending
Sending SMS across multiple countries across the globe and in mass quantities is hard. ClickandEasy's service is backed by Bookit Oy's seasoned ICT professionals. Our dedicated account support and ICT teams provides top notch service, backed by strong service-level-agreements to ensure your messages are sent and received. But not only is our team responsive, we are also proactive. Our engineering team monitors global message flows and adapts international routes intelligently, resolving most issues proactively without your team needing to be involved.
Managed Number Pool
Sending SMS usually requires a pool of numbers, not one single number. As business grows, number pool management can require a dedicated team, but with ClickandEasy's messaging service supported by the team at Bookit Oy, we handle all your numbers and manage the pool intelligently so that you can focus on your core business and not complex ICT engineering.
SMS messages are easy to fake. So when the transaction at stake has tangible value, how do you trust any communication is actually coming from your customer and not a fraudulent party? Well, the answer is complicated, but don’t worry, we have you covered with our proprietary security solutions! Contact us directly if you need to dive deeper into the anti-spoofing measures in place on our platform.
Mediated Sender / Masked Sender / Anonymised Communications
Keep numbers anonymous between buyers-and-sellers, or between drivers-and-riders, or between hosts-and-guests. By bridging communications through a mediator, you maintain full visibility of communications, provide better privacy and security, and prevent exchanges from going “off-channel”.
Mobile Payments and Transactions
Customers can pay by credit card by replying with a single letter. All without transmitting any sensitive account credentials and with security features such as account tokenization and integrated two-factor-authentication.
CRM, ERP, and Call Center Integration
Our plugins make integration to Dynamics or Salesforce easy.
Advanced Opt-OutCustomers want and deserve the ability to opt-in or opt-out of which messages they will receive.. Our isms.fi interface gives you fine-tuned control over customer messaging so that you can better serve your customers.
Intelligent, Redundant Routing
Multiple delivery routes ensure messages are sent and received successfully and at lower cost.
Dedicated Ops Team
Our dedicated ops teams knows SMS and closely monitors traffic to ensure optimal performance.
Intelligent Messaging Concatenation
Ensure that messages longer than 160 characters up to 1600 characters are split into parts and successfully reconstructed in the correct order upon delivery.
For outgoing messages, automatically match the originator ID from a pool of numbers in order to match the recipient’s country code or local area code
Masked-Sender ID / Anonymized Messages / Mediated Proxy Numbers
Proxy numbers provide a bridge between sender and receiver to track and route dialogues between customers and employees so that privacy of both parties is maintained.
Choice of Formats
Shortcodes, Loncodes, Ten Digit Originator Codes (10DLC)— our solutions work in any format you wish. Our team can explain the advantages of each and guide you through your choices.